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return and exchange policy

Return & Exchange Policy

 

SHOP WITH CONFIDENCE THIS HOLIDAY SEASON

This year it’s more important than ever before, to get your holiday purchases done early. We are extending our price match policy to ensure that you get the best price. If our price drops between now and December 31st, any purchases made after November 15th will be eligible for the lowest price. We are also extending our return policy to January 14th on all products purchased in November and December.

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We offer a 14-day refund and/or exchange on most products. All items considered for exchange or refund must be in "as new" condition, free of visible marks, scratches or defects, and complete with all components and packaging materials.

All returns are subject to inspection and approval by a store manager.

Original receipt or copy of the order confirmation is necessary for any return or exchange. Refund will be credited back against the original method of payment or to a Gift Card. Cash purchases over $150 will be refunded by cheque and will take 5 business days to process.

No refund or exchange of the following items will be accepted:

  • Gift Cards

  • Clearance Items

  • Open Memory Cards

  • Re-furbished, out-of-stock, or Special Order Items

  • Printers in which ink or ribbon has been installed

  • Sensitized Goods like

    • Film

    • Paper and Chemistry

    • Batteries

    • Ink Cartridges

    • Bulbs

  • All Drones and all DJI branded products

  • Services

  • Shipping & handling charges

Purchases made on EBay are not eligible for return or exchange.

All eligible items can be either returned directly to one of our stores or shipped to us. Prior to shipping us the item, please call or e-mail our return department.

Don's Photo - Returns
1839 Main Street Winnipeg, MB R2V 2A4
Attention: eStore Return
Toll Free: 1-800-561-6403
Email: customerservice@donsphoto.ca

You will not be eligible for a refund if the product is lost or damaged during the return shipment. Don's Photo is not responsible for any shipping, duty or brokerage charges occurred for returning the product to us.