Return and exchange policy
RETURN & EXCHANGE POLICY
Exchange & Return Policy - Outside of Holiday Season
We offer a 14-day refund and/or exchange on most products. All items considered for exchange or refund must be in "as new" condition, free of visible marks, scratches or defects, and complete with all components and packaging materials.
All returns are subject to inspection and approval by a store manager.
Original receipt or copy of the order confirmation is necessary for any return or exchange. Refund will be credited back against the original method of payment or to a Gift Card. Cash purchases over $150 will be refunded by cheque and will take 5 business days to process.
Extended Holiday Exchange & Return Policy
Holiday gifts purchased November 22nd, 2024, onward will have an extended return and exchange period until January 11th, 2025. Returns/exchanges will not be accepted on November 29th (Black Friday) and December 26th (Boxing Day). Normal return conditions still apply.
No refund or exchange of the following items will be accepted:
- Gift Cards
- Clearance Items
- Open Memory Cards
- Re-furbished, out-of-stock, or Special Order Items
- Printers in which ink or ribbon has been installed
- Services
- Shipping & handling charges
Sensitized Goods like
- Film
- Paper and Chemistry
- Batteries
- Ink Cartridges
- Bulbs
Purchases made on EBay are not eligible for return or exchange.
All eligible items can be either returned directly to one of our stores or shipped to us.
Prior to shipping us the item, please call or e-mail our return department.
Don's Photo - Returns
1839 Main Street Winnipeg, MB R2V 2A4
Attention: eStore Return
Toll Free: 1-800-561-6403
Email: customerservice@donsphoto.ca
You will not be eligible for a refund if the product is lost or damaged during the return shipment. Don's Photo is not responsible for any shipping, duty or brokerage charges occurred for returning the product to us.
