Extended Holiday Exchange & Return Policy

Holiday gifts purchased as of November 16th, 2020, will have an extended return and exchange period until January 8th, 2021. Returns/exchanges will not be accepted on November 27th and December 26th.

Due to COVD Restrictions, at this time our Winnipeg stores are unable to process returns or exchanges in-store.  You can either ship your return to the address listed below and we will process it within 24-72 hours. For those customer that would like to return or exchange in-store, we will extend the return period for14 days after the current MB Public Health restrictions are lifted. Please note all items considered for exchange or refund must be in "as new "condition, free of visible marks, scratches or defects, and complete with all components and packaging materials.

Exchange & Return Policy

 

We offer a 14-day refund and/or exchange on most products. All items considered for exchange or refund must be in "as new" condition, free of visible marks, scratches or defects, and complete with all components and packaging materials.

All returns are subject to inspection and approval by a store manager.

Original receipt or copy of the order confirmation is necessary for any return or exchange. Refund will be credited back against the original method of payment or to a Gift Card. Cash purchases over $150 will be refunded by cheque and will take 5 business days to process.

No refund or exchange of the following items will be accepted:

  • Gift Cards

  • Clearance Items

  • Open Memory Cards

  • Re-furbished, out-of-stock, or Special Order Items

  • Printers in which ink or ribbon has been installed

  • Sensitized Goods like

    • Film

    • Paper and Chemistry

    • Batteries

    • Ink Cartridges

    • Bulbs

  • All Drones and all DJI branded products

  • Services

  • Shipping & handling charges

Purchases made on EBay are not eligible for return or exchange.

All eligible items can be either returned directly to one of our stores or shipped to us. Prior to shipping us the item, please call or e-mail our return department.

Don's Photo - Returns
1839 Main Street Winnipeg, MB R2V 2A4
Attention: eStore Return
Toll Free: 1-800-561-6403
Email: customerservice@donsphoto.ca

You will not be eligible for a refund if the product is lost or damaged during the return shipment. Don's Photo is not responsible for any shipping, duty or brokerage charges occurred for returning the product to us.