Price match policy
Extended Holiday Exchange & Return Policy – As of November 10th, 2023
Holiday gifts purchased November 10th, 2023 onward will have an extended return and exchange period until January 6th, 2024.
Returns/exchanges will not be accepted on November 25th (Black Friday) and December 26th (Boxing Day). Normal return conditions still apply.
DON'S PHOTO PRICE MATCHING POLICY
Don’s Photo not only has friendly and knowledgeable staff that will take the time to help you find the right equipment for your needs, but we’ll also show you how to use it.
These are a few of the best reasons to buy from Don’s Photo. But did you know that we price match?
Our prices are competitive across Canada, but if you ever find a lower advertised price before you buy, or within14 days of your purchase, we’d like to help you save money by matching it. Just ask us! Have questions about our price matching? Drop us a line.
To be eligible, the item(s) must:
- Be of the same brand and same model
- Be in new condition and from an authorized Canadian dealer
- Include the same contents & covered by a manufacturer’s warranty valid in Canada
- Be in stock at the retailer we’re matching and ready for delivery
- The competitor must be an authorized Canadian retailer of the item’s brand
Price matches will include any additional fees they charge (shipping, environmental handling fee, etc.), and are calculated before tax is added.
For price adjustments after the sale, bring us your receipt and we’ll refund the difference to your original method of payment or a Don’s Photo gift card, your choice. For cash and cheque sales, we reserve the right to refund by cheque or gift card. Cheque refunds can take 5-10 days to be processed.
There are somethings we can’t always price match. These include items that are priced below the manufacturer’s authorized price, advertising errors or misprints, services or items that are open-box or refurbished. We are also unable to match pricing from eBay, subscription-type deals or online-only events.
While we can’t promise to price match in those situations, it never hurts to ask. We’ll see if we can match it or put together an event better package that will deliver more value for your hard-earned money.
