Stores & contact info
FREE Shipping on Orders Over $50

LEGAL INFORMATION

Email Privacy Policy

Your receipt will display the products sub-total, shipping charges, and appropriates taxes in Canadian Dollars. Orders are not binding upon DON'S PHOTO SHOP LTD. until accepted by DON'S PHOTO SHOP LTD. Acceptance of your order shall take place when your credit card is debited or other payment is cleared and until then, DON'S PHOTO SHOP LTD. reserves the right to reject your order for any reason, including for a misprint in the price displayed on the web site or advertisement. Prices advertised do not include shipping and handling or applicable sales taxes.

Prices are subject to change at any time prior to acceptance of your order and in case of a change we shall notify you and ask you whether you still wish to proceed.  

Receipt of your order does not guarantee that we can supply the selected products to you. All the products on The eStore web site are subject to availability and we must therefore reserve the right in exceptional circumstances: to limit quantities of products we supply; to alter the availability and duration of, and to terminate at any time, any special offers. We will not deduct any sums from your credit card unless, or will deduct sums only to the extent, we are able to deliver the products to you as ordered.

All applicable taxes will be charged on the order unless you provide us with a valid tax exemption certificate prior to placing the order. If your order is to be tax exempt, you should fax a valid sales tax exemption certificate to: DON'S PHOTO (204) 956-0289.

After faxing your certificate, you may call (800) 561-6403 Monday through Friday between 8:30 AM - 5:00 PM and ask to speak to a customer service representative to place a tax-exempt order.

Privacy Policy

We understand that the personal information and privacy of our customers must be protected that is why we do not sell, swap or trade any personnel information with third parties.

The information that we do request from you is used solely for the purpose of fulfilling your order, managing your account and keeping you informed about updates, recalls and new products and services.

Only authorized Don's Photo employees have access to this information and we have policy and procedures in place to keep your information confidential.

Should you have any concerns or questions regarding our privacy policy please e-mail customerservice@donsphoto.ca or call 1-800-561-6403.

Security

When using our web site, your personal information will be protected by our secure server software (SSL), which is the industry standard for secure commerce transactions. It encrypts all your personal information including credit card number, name and address, so that it cannot be read as the information travels over the Internet.

To use the secure server, your browser must support SSL (Secure Socket Layer). If your browser does not support SSL, you cannot use the secure server.

If you are not able to access the secure server or if you prefer not to submit your billing information online, you can place orders in person by visiting one of our stores or via telephone by calling (204) 942-7887, toll free 1-800-561-6403 Monday through Friday 8:30 AM - 5:00 PM ET, or send us a fax at (204) 956-0289.

Cancelling your order

Please e-mail customerservice@donsphoto.ca or call 1-800-561-6403 as soon as possible. If your order has been shipped it cannot be cancelled. Please review our Return Policy for returning merchandise.

Shipping and delivery

We deliver anywhere in North America. Orders sent to PO boxes must include a physical street address or highway number. No deliveries are made on Saturdays, Sundays, or Holidays.

Shipping costs include shipping, handling & insurance.

We will use all reasonable efforts to ensure your accepted orders are delivered promptly but we cannot guarantee that there will be no delays in delivery, and accept no liability or responsibility for delayed delivery of products however such delay may be caused.

Pick up your order at one of our stores during normal business hours Monday to Friday and enjoy FREE SHIPPING! We will e-mail you when your order is ready for pick up (usually 3-7 business days).

HOLIDAY RETURN POLICY - as of November 19, 2018

We will accept returns until January 8th, 2019, with a copy of the receipt. Returns/exchanges will not be accepted on November 23rd and December 26th, 2018. Refunds/Exchanges are not allowed onservices, sensitized goods or Drones. All items considered for exchange or refund must be in "as new" condition, free of visible marks, scratches or defects, and complete with all components and packaging materials. Regular Return Policy applies.

RETURN POLICY - Returns and Exchanges

All returns are subject to inspection and approval by a store manager.

Original receipt or copy of the order confirmation is necessary for any return or exchange. Refund will be credited back against the original method of payment or to a Gift Card. Cash purchases over $150 will be refunded by cheque and will take 5 business days to process.

No refund or exchanges of the following items will be accepted:

  • Open software
  • Open Memory Cards
  • Re-furbished, out-of-stock, or special order items
  • Printers in which ink or ribbon has been installed
  • Sensitized Goods like
  • Film
  • Paper and chemistry
  • Batteries
  • Ink cartridges
  • Bulbs
  • Drones / Quadcopters
  • Gift Cards
  • Services
  • Shipping & handling charges

For purchases made online:

Purchases made on Ebay are not eligible for return or exchange.

All eligible items can be either returned to one of our stores or shipped to us. Prior to shipping us the item, please call or e-mail our return department.

Don's Photo- Returns

1839 Main Street Winnipeg, MB R2V 2A4

Attention: eStore Return

Toll Free: 1-800-561-6403

Email: customerservice@donsphoto.ca

You will not be eligible for a refund if the product is lost or damaged during the return shipment. Don's Photo is not responsible for any shipping, duty or brokerage charges occurred for returning the product to us

Limitation of liability

In no event will DON'S PHOTO SHOP LTD. have any liability, whether based on contract, tort (including without limitation, negligence), warranty or any other legal or equitable grounds, for any loss of profit or revenue or for any consequential, indirect, incidental, special or punitive or exemplary damages arising from or related in any way to (i) the products purchased by you hereunder, (ii) the use of this web site or (iii) the information or content included on this web site, even if advised of the possibility of such losses or damage occurring.

You agree that our liability (if any) (including liability for negligence) for any inaccurate or incomplete information or content on this web site or for any other cause arising hereunder, is limited to an amount equal to the price charged to you for any products ordered as a result of such inaccurate or incomplete information.  

Use of site

This website may not, in whole or in part, be copied, reproduced, republished, uploaded, posted, transmitted or distributed without the written permission of DON'S PHOTO SHOP LTD., except that you may download, display and print the materials presented on our website for your personal, non-commercial use only.

This web site and its contents are protected by copyright, trademark and other intellectual property laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials. The use of such materials on any other website or in any environment of networked computers is prohibited.

Links

This web site contains links to other web sites which are provided solely as a convenience to you and the inclusion of any link does not imply endorsement, investigation or verification by DON'S PHOTO SHOP LTD. of the linked web site or information contained therein. DON'S PHOTO SHOP LTD. shall not be responsible for the content of any other web sites and makes no representation or warranty regarding any other web sites or the contents or materials on such web sites. If you decide to access other web sites, you do so at your own risk.

Force majeure

We are not liable for delays in performance caused by circumstances beyond our reasonable control, including strikes, supplier/transport/production problems, exchange fluctuations, governmental or regulatory action and natural disasters.

Governing law

These terms and conditions shall be governed by the laws of the Province of Manitoba and the laws of Canada applicable therein.

Why did you receive an email from us?

If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.

How we protect your privacy

We use security measures to protect against the loss, misuse and alteration of data used by our system.

Warranty and disclaimer

All products are subject to the terms of the warranty that is expressly stated on, or packaged with the manufacturer's product. Except as explicitly provided in the preceding sentence, we make no (and expressly disclaim all) representations, warranties and conditions of any kind, express or implied, with respect to the products.

Warranties typically commence with the shipping date not the purchase date. Keep your original receipt or a copy of your emailed order confirmation.

We are providing this web site and its contents on an "as is" basis & we make no (and expressly disclaim all) representations, warranties & conditions of any kind, express or implied, with respect to the use of this web site or the information & content included in this site.

This web site does change and is regularly updated. Information related to the products (including availability) and prices is subject to change without notice. In the case of any material error found on the web site or order acknowledgement affecting your outstanding transactions, we will notify you of the corrected version and you may accept the rectified version as applying to any outstanding transaction with us or else withdraw from the relevant transaction.

Governing law

Don's Photo uses a variety of web technologies on our website to improve your online experience. Among these are cookies, which are pieces of information that our websites provide to your browser. Cookies allow us to track overall site usage and determine areas users prefer. Cookies also allow us to customize your visit to our websites by recognizing you when you return. Cookies cannot be used to see any other data on your computer, nor can they determine your email address or identity. Most browsers accept and maintain cookies by default. Check the "Help" menu of your browser to learn how to change your cookie preference. At any time, you can choose to decline cookies while visiting our website. We use this data to better understand website usage in the aggregate so that we know what areas of our website users prefer. This information is stored in log files and is used for aggregated and statistical reporting. This log information is not linked to personal [information] preferences gathered elsewhere on the site. Google Analytics and Interest-based Advertising This section of our Privacy Notice provides details about interest-based online advertising (also called "targeted advertising," "remarketing" or "behavioral advertising"), Google Analytics and your choices regarding this type of advertising. Don's Photo collects data about your activities that does not personally or directly identify you when you visit our website and the websites and online services where we display advertisements ("Publishers"). We use Google Analytics Advertising Features-including 3rd-party audience data such as age, gender, interests and data on the content engagement you view, and location information associated with IP addresses-to better understand the behavior of our customers. How We Use the Information We Collect When we collect information from you, we may use it for a number of purposes, including to:

  • Evaluate the success of marketing initiatives
  • Identify your product and service preferences
  • Notify you about new products, services, features, promotions, events and special offerings we think you will find valuable
  • Provide customer support and respond to your requests, comments and inquiries
  • Comply with and enforce applicable legal requirements, industry standards, our policies, and our Terms of Use; and performing market research, and administering our Website

We may also use the information in other ways for which we provide specific notice at the time of collection. How to Update Your Ad Preferences You may opt out of the automated collection of information by third-party ad networks, for the purpose of delivering advertisements tailored to your interests, at any time by visiting the Consumer Opt-out Page for the Self-Regulatory Principles for Online Behavioral Advertising. You may also edit or opt out of your Google Ads preferences