Frequent Asked Questions
What if I didn't buy my camera from Don's Photo? - That's no problem we can still take care of it for you. We charge small shipping and handling fee and we will we will need a copy of the bill of sale.
How long does it take to get it repaired? - It all depends on the work and if parts are required. Most repairs warranty or not will take on average 6-8 weeks. Don's Photo cannot guarantee how long a repair will take, however we will do whatever we can to get the repaired item back to you as soon as possible.
Can I ask for Rush service? - Unfortunately due to the possibility of part shortages and other circumstances rush service on a repair is not possible.
How much does it cost for a warranty repair? - There is no charge if the item was purchased at Don's Photo. If the item was bought somewhere else then we would charge a small shipping and handling fee.
How much does a non-warranty repair cost? - It all depends what's wrong, but don't worry we will make sure to get you an estimate first.
Do you provide a loaner? If you purchased our ESP plan with loaner then yes we be happy to provide you a loaner while you equipment is getting serviced.
Where do I drop of my camera? - You can bring in your camera to any Don's Photo location.
Need more information or want our staff to help you in store?
Feel free to contact us or visit us in store.